Refund Policy

In order to be able to meet the short delivery times, we will send your personalized order to production immediately after receipt of payment. This process is automated and very complex. For technical reasons, we cannot make any cancellations or changes after the order has been placed

In rare cases, in the case of defects or incomplete delivery, the 14-day right of return applies from the time your order was delivered. We have a sample letter for you in our Revocation Instructions. After you have filled it out, you can send it to us by email to We will contact you to find a solution.